Terms of Service

1. Agreement to these terms

These Terms of Service are a legal agreement between you and Sirivat Asanasuwan, operating the service under the unregistered business name SuperEmber from Obere Hofstadt 23, 76703 Kraichtal, Germany. They cover the website, dashboard, messaging integrations, agent runtime, connector features, and related services.

By creating an account, connecting a chat channel, sending messages to SuperEmber, or otherwise using the service, you agree to these terms. If you do not agree, do not use SuperEmber.

2. The service

SuperEmber provides a personal AI assistant called SuperEmber. SuperEmber can receive and send messages through supported channels, process text, images, audio, files, and other content you provide, use a dedicated workspace, create reminders, search the web where enabled, and interact with connected third-party apps when you authorize those connections.

The service is evolving. We may add, remove, limit, suspend, or change features at any time, including for security, abuse prevention, legal compliance, operational reliability, or product reasons.

3. Eligibility and accounts

• You must be able to form a binding contract and must comply with the laws that apply to you.
• You are responsible for your account, connected channels, authentication methods, devices, and all activity under your account.
• You must provide accurate account information and keep your credentials secure.
• Do not share access to your account or use another person's account without permission.

4. Your content and permissions

You may provide prompts, messages, files, images, audio, credentials, connector instructions, channel content, and other information to the service. You retain whatever rights you have in that content.

You grant SuperEmber the rights needed to host, store, process, transmit, display, transform, and otherwise use your content to provide, maintain, secure, troubleshoot, and improve the service. This includes sending content to infrastructure providers, AI model providers, messaging platforms, connector providers, and other processors needed to perform the actions you request.

You represent that you have all rights, permissions, and lawful bases needed to submit your content and to instruct SuperEmber to process or share it.

If you use SuperEmber in a business capacity and we process personal data on your behalf, the SuperEmber Data Processing Addendum at /dpa is incorporated into these terms and governs that processing.

5. AI output and user responsibility

SuperEmber uses artificial intelligence and automation. AI output can be inaccurate, incomplete, outdated, offensive, unsafe, or inappropriate for your situation. SuperEmber may misunderstand instructions or take an action you did not intend if your instructions are unclear.

You are responsible for reviewing and verifying outputs before relying on them, publishing them, sending them, using them in decisions, or instructing SuperEmber to act on them. Do not rely on SuperEmber as the sole source of truth.

SuperEmber does not provide medical, legal, financial, tax, employment, safety-critical, emergency, or other professional advice. Any information from SuperEmber is for general informational purposes only and is not a substitute for a qualified professional.

6. Connected services and third parties

If you connect messaging channels, calendars, email, storage, productivity tools, or other third-party services, you authorize SuperEmber to access, process, and act on data from those services as needed to provide the requested features.

Third-party services are governed by their own terms and privacy policies. We do not control third-party services and are not responsible for their acts, omissions, availability, security, or content.

7. Acceptable use

You may not use SuperEmber, or help anyone else use SuperEmber, to:

• violate laws, regulations, contracts, privacy rights, publicity rights, intellectual property rights, or platform rules;
• harm, harass, threaten, defame, deceive, exploit, or discriminate against any person or group;
• generate or distribute malware, credentials theft, spam, phishing, scams, or other abusive automation;
• impersonate someone, misrepresent affiliation, or create deceptive content without appropriate disclosure;
• collect, process, disclose, or share personal information without required rights, notices, and consent;
• make high-impact decisions about people, including employment, credit, housing, education, insurance, legal, medical, or similar decisions, without lawful human review and required safeguards;
• bypass security, rate limits, access controls, usage caps, model safety systems, or monitoring;
• reverse engineer, scrape, overload, resell, or commercially exploit the service except as expressly allowed by us;
• submit content or instructions that you do not have the right to use or that would cause us to violate law or third-party rights.

8. Plans, payments, and limits

Some features may be free, limited, invite-only, or paid. If paid features are offered, the applicable prices, limits, renewal terms, and cancellation terms will be shown at purchase or in the product.

We may apply usage limits, spending limits, connection limits, rate limits, safety limits, or availability limits. We may change limits at any time to protect the service or manage costs.

9. Suspension and termination

We may suspend, restrict, or terminate your access, connected channels, agent runtime, or specific features if we believe you violated these terms, created risk for SuperEmber or others, caused excessive cost or abuse, or if we must do so for legal, security, platform, or operational reasons.

You may stop using the service at any time. Account closure or deletion may not immediately remove backups, logs, legal records, security records, or information retained by third-party services.

10. Intellectual property and feedback

SuperEmber, SuperEmber, our logos, designs, software, systems, and service materials are owned by us or our licensors. Except for the limited right to use the service under these terms, we do not grant you any rights in our intellectual property.

If you send ideas, suggestions, or feedback, you allow us to use them without restriction or compensation.

11. Disclaimers

To the fullest extent permitted by law, SuperEmber is provided as is and as available, without warranties of any kind, whether express, implied, or statutory. We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, reliability, and security.

We do not guarantee that the service will be uninterrupted, error-free, secure, or that content will be preserved, recoverable, accurate, or suitable for your intended use.

12. Limitation of liability

To the fullest extent permitted by law, SuperEmber and its operators, owners, employees, contractors, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, substitute services, or the consequences of your reliance on AI output.

To the fullest extent permitted by law, our total liability for all claims relating to the service or these terms will not exceed the greater of 100 USD or the amount you paid to SuperEmber for the service in the 12 months before the event giving rise to the claim.

13. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless SuperEmber and its operators, owners, employees, contractors, service providers, and agents from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from your content, your use of the service, your connected services, your instructions to SuperEmber, your violation of these terms, or your violation of law or third-party rights.

14. Changes to these terms

We may update these terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated terms or notifying you through the service. Your continued use of SuperEmber after the effective date of updated terms means you accept the changes.

15. Contact

Questions about these terms can be sent to legal@superember.ai. If that address is unavailable, contact us through the account or channel where you use SuperEmber.